My areas of expertise and support are:

- Business Evaluation (See case studies above)

- Sales and Marketing solutions with particular emphassis on rooms revenue

- Customer Care effectiveness

- Mystery Guest Programme*

- Management one-to-one coaching, mentoring and development*

- Focused Team Building*

- Top and Middle Management Selection*  

Consultancy Fees:

- Business Evaluation Session

- An "up to 1 hour" business evaluation session is priced at £150.00, every hour thereafter (upto 4 hours "straight-through) is priced at £100. The fees are payable in advance unless previously arranged and guaranteeed account facilities have been set-up.

On occasion some clients pick-up sufficient input from the business evaluation session to independently implement corrective or progressive measures, without any further participation by CSC.

- Bespoke Consultany Projects

No two projects or porammes are ever the same and following on from our business evaluation session, individual programmes and projects will be tailored to meet your individual needs and a budget of charges, costs will be discussed and agreed upon in writing prior to any work being undertaken by CSC or its appointed agents* (With your agreement).

CSC want's its clients to feel that its fees are a sound investment for the clients business and we will provide a clear outline and brief of the required reporting method, timetable and work agreed.

There will be no hidden cost or charges and our fees will be clear and upfront and if accepted, a written contract will be drawn up between all parties and a fee of 50% of the porject charge/cost will be payable prior to project start - the balance to be paid on completion of project or as agreed.

In any event a project changes due to client requirements or due to no fault of CSC, then a revised brief will be discussed and agreed between all parties before continuing the project.

In some instances CSC may recommend third party consultants* to save time and expense and any such recommendations will be reviewed and agreed before entering into agreement.

A copy of our general terms and conditions of business is available on request prior to any scheduled business evaluation session.

*Services that maybe commisioned in via third party consultants/specialist